Privacy & Cookie Policy 

If you visit our Website or place any orders (or any subsequent orders) on our Website, you are agreeing to comply with our Terms and Conditions of use, which together with our Privacy Policy, Cookie Policy and Disclaimer govern our relationship (the “Agreement”) with you.

The additional terms and policies you agree to can be found here: Terms & Conditions, Disclaimer.

This privacy policy sets out how we uses and protect any information that you give us when you use this Website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 20th July 2016

WHAT WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.
  • Website activity. 

We do not collect/store credit card or debit card details.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the Website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

COOKIE POLICY

We use cookies across our Websites to facilitate the essential functionality as well as to improve the performance and enhance your user experience. The following paragraphs explain how we do that.

A cookie is a small file which a website may put on your computer or mobile device when you first visit a website or page. This file helps analyse web traffic or facilitate the website’s essential functionality. The cookie will help the website to recognise your device the next time you visit.

Certain cookies contain personal information – for example, if you add items to your shopping cart, a cookie will be used to remember these details as you continue to browse the Website. Please note, this does not include payment details such as debit/credit card information.

We use two types of cookies: 

  • Essential cookies

These cookies are essential for the operation of the Website. For example, remembering information between pages for correct functionality of the shopping cart. If a user opts to disable these cookies, the user will not be able to use the Website to purchase items.

  • Performance Cookies

We also use cookies to analyse how visitors interact with the Websites. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of many websites. Please remember that if you do choose to disable cookies, you will find that certain aspects of the Website will not work correctly. 

Web visitor tracking:

We use Google Analytics to track Website activity for maintenance purposes only. This includes, but is not limited to, IP address, browser details, referral websites, entry and exit pages. Visitors remain anonymous and in no way can this data be used for personal identification.

LINKS TO OTHER WEBSITE

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

CONTROLLING YOUR PERSONAL DATA

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us on hello@chocandjuice.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to hello@chocandjuice.com

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.